Shipping & Delivery

In-Stock Orders

In-stock items are normally dispatched within 1–2 business days.

Where possible, we aim to dispatch orders placed before 1pm on the same business day. However, same-day dispatch is not guaranteed and may vary during busy periods.

Business days exclude weekends and UK bank holidays.

UK Standard Delivery

Our standard UK delivery service typically takes approximately 3–5 business days following dispatch.

We use a range of trusted delivery partners, including Royal Mail and Evri. The available delivery options will be displayed at checkout.

Please note that delivery times are estimates unless a service is expressly stated to be guaranteed.

UK Express Delivery

Express delivery typically takes approximately 1–2 business days following dispatch, depending on the service selected.

Selecting Express Delivery speeds up the delivery service after dispatch and does not guarantee same-day dispatch.

Available Express and other delivery services will be displayed at checkout.

Preorder, Custom & Made-to-Order Products

Preorder, custom and made-to-order products are subject to the lead or build times stated on the relevant product page.

Any delivery estimate applies after the product has been completed or becomes available and has been dispatched.

Orders Containing Multiple Items

Where an order contains products with different availability or lead times, including a combination of in-stock, preorder or custom products, the order may be dispatched together once all items are available.

Where appropriate, we may dispatch items separately.

EU & International Delivery

For customers outside the UK, available shipping services and prices are calculated and displayed at checkout based on your delivery location, parcel size, weight and the products ordered.

International delivery times vary depending on the destination and delivery service selected.

Please be aware that international shipments may also be subject to customs processing, which can result in additional delivery time outside our reasonable control.

Customs, Import VAT & Duties

International orders may be subject to customs duties, import VAT, taxes, handling charges, brokerage fees or other charges imposed by the destination country, customs authority or delivery provider.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Auto Haus Carbon does not control these charges and cannot determine in advance what they may be. We recommend checking with your local customs authority if you require further information before ordering.

Delivery Estimates

All delivery times shown on our website or at checkout are estimates unless expressly stated otherwise.

While we and our delivery partners aim to meet the stated delivery timeframes, delays can occasionally occur due to circumstances such as adverse weather, courier network disruption, customs processing or other circumstances outside our reasonable control.

Nothing within these Shipping & Delivery terms affects your statutory rights under applicable consumer law.

Lost, Missing & Undelivered Packages Policy

Last updated: 1 September 2026

Auto Haus Carbon works with established postal and courier providers to deliver customer orders throughout the UK and internationally.

Although the vast majority of orders arrive without issue, parcels can occasionally be delayed, misrouted, incorrectly scanned or lost while in transit.

This policy explains what happens if your order has not arrived, how we investigate missing deliveries and how courier claims are handled.

1. If Your Order Has Not Arrived

If your order has not arrived within the expected delivery timeframe, please first check the tracking information supplied with your dispatch confirmation.

Please also check, where appropriate:

• Around the delivery address and any designated safe place;
• With other members of your household or business;
• With neighbours where the courier indicates that the parcel may have been left with them;
• Any delivery photograph, GPS information or proof of delivery made available by the courier;
• Any attempted-delivery card, email, SMS or courier notification; and
• Whether the parcel has been taken to a collection point, Post Office, ParcelShop, depot or other collection location.

If you are still unable to locate the parcel, please contact Auto Haus Carbon at info@autohauscarbon.co.uk with your order number.

2. When Is a Package Considered Lost?

A parcel being late does not necessarily mean that it has been lost.

Each courier has its own procedure and timeframe for investigating delayed or potentially lost shipments. In many cases, the courier will not accept a formal loss claim until a specified period has passed after the expected delivery date.

Auto Haus Carbon must therefore allow the relevant courier's required investigation and/or loss timeframe to be reached before a parcel can be formally declared lost through that courier's claims process.

The applicable timeframe depends upon factors including:

• The courier;
• The delivery service selected;
• Whether the shipment is domestic or international;
• The destination country;
• The date of dispatch;
• The tracking history; and
• The circumstances surrounding the delivery.

We will not unnecessarily delay resolving a genuinely lost shipment and will deal with your order in accordance with your applicable statutory rights.

3. Courier Investigations

Where tracking suggests that a parcel may be delayed, missing, misdelivered or lost, Auto Haus Carbon may open an investigation with the relevant courier.

Couriers may require time to:

• Search their delivery network;
• Contact the delivery depot or driver;
• Review tracking scans;
• Review GPS or geolocation information;
• Review delivery photographs;
• Search depots, hubs or vehicles;
• Contact delivery partners;
• Obtain proof of delivery;
• Investigate a possible misdelivery; or
• Confirm that the shipment has been lost.

The length and procedure of an investigation varies between couriers.

We will provide reasonable updates where information becomes available to us.

4. Evri Shipments

For parcels sent using Evri, missing or lost parcel enquiries and claims will be handled in accordance with Evri's claims and investigation procedure applicable to the service used at the time of shipment.

Evri generally requires the sender to initiate a claim or investigation. Where Auto Haus Carbon purchased the delivery service, we will therefore normally deal with Evri on your behalf.

Evri may require supporting information or evidence before determining that a parcel has been lost.

5. Royal Mail Shipments

For parcels sent using Royal Mail, we will follow Royal Mail's applicable lost-item and compensation procedure for the service used.

Royal Mail applies different loss timeframes depending upon the postal service.

A parcel may therefore have to remain undelivered for a specified number of working days beyond its expected delivery date before Royal Mail will accept a loss claim.

Different procedures and timeframes may apply to services including:

• Royal Mail Tracked 24;
• Royal Mail Tracked 48;
• First Class;
• Second Class;
• Signed For;
• Special Delivery Guaranteed; and
• Royal Mail International services.

Where Auto Haus Carbon is required to submit the claim as sender, we will handle the claim with Royal Mail.

Royal Mail may request additional evidence from the recipient in certain circumstances.

6. DPD Shipments

For parcels sent using DPD, missing shipment investigations and claims will be handled in accordance with DPD's applicable claims procedure and Conditions of Carriage.

DPD generally requires the contract holder to register a claim. Where Auto Haus Carbon arranged the shipment, we will normally act as the contract holder and deal with DPD regarding the investigation.

If tracking shows a parcel as delivered but you have not received it, DPD may require a Denial of Receipt or other written confirmation from the intended recipient before progressing the investigation or claim.

7. UPS Shipments

For parcels sent using UPS, we will follow UPS's applicable missing-package investigation and claims procedure.

UPS may investigate parcels where tracking has stopped progressing, where a shipment is significantly delayed or where a parcel is shown as delivered but cannot be located.

UPS may require supporting documentation and detailed information about the shipment before completing its investigation.

Where Auto Haus Carbon is the shipper or account holder responsible for making the claim, we will handle the claim with UPS.

8. FedEx Shipments

For parcels sent using FedEx, we will follow FedEx's applicable claims procedure and Conditions of Carriage.

FedEx operates specific notification and claim requirements for lost, undelivered, misdelivered and damaged shipments.

Where Auto Haus Carbon is the shipper/account holder responsible for submitting the claim, we will handle the claim with FedEx.

Customers should notify us promptly of any delivery problem so that we can ensure any applicable courier claim or investigation deadline is met.

9. Other Couriers

Auto Haus Carbon may occasionally use delivery providers other than Evri, Royal Mail, DPD, UPS or FedEx.

Where another courier is used, any investigation will be conducted in accordance with that courier's applicable delivery, loss, investigation and claims procedure.

The timescale and evidence requirements may differ from those of the couriers specifically mentioned in this policy.

10. International Shipments

International deliveries can involve additional carriers, postal authorities, customs authorities and local delivery partners.

For example, an international shipment may leave the UK with one courier and be transferred to a different postal or courier service for final delivery in the destination country.

International parcels may also experience delays due to:

• Customs clearance;
• Import inspections;
• Local postal delays;
• Incorrect or incomplete customs information;
• Local holidays;
• Severe weather;
• Transportation disruption;
• Customs duties or taxes awaiting payment; or
• Other circumstances affecting international transport.

International couriers and postal authorities may have different timeframes for determining when a shipment is considered lost.

Consequently, an international lost-package investigation can take longer than a domestic UK investigation.

We will follow the applicable claims and investigation procedure for the courier, postal operator and service used.

11. Information We May Require From You

To investigate a missing delivery, we may reasonably ask you to provide or confirm information such as:

• Your order number;
• Your full delivery address;
• Confirmation that the address supplied with the order is correct;
• Confirmation that the parcel has not been received;
• Whether neighbours or other occupants have accepted the parcel;
• Whether you have checked any nominated safe place;
• Copies of relevant courier communications; or
• Other information reasonably required by the courier to investigate the shipment.

Where a courier records the shipment as delivered but you dispute receiving it, you may also be asked to complete and sign a Denial of Receipt, declaration of non-receipt or equivalent document.

This documentation may be required by the courier to investigate the alleged misdelivery and does not by itself determine your statutory rights.

We ask customers to cooperate reasonably with these investigations so that we can establish what has happened to the shipment as quickly as possible.

12. Packages Showing as Delivered but Not Received

If tracking states that your parcel has been delivered but you cannot locate it, please contact us as soon as possible.

We may ask the courier to provide or investigate information such as:

• Proof of delivery;
• Delivery photographs;
• GPS/geolocation information;
• Driver records;
• Delivery location;
• Safe-place information; and
• Details of any person recorded as accepting the parcel.

Where appropriate, the courier may also interview or obtain information from the delivery driver.

A tracking status of "Delivered" does not automatically prevent us from investigating a genuine report of non-receipt.

13. Safe Places, Neighbours & Delivery Instructions

If you provide delivery instructions, nominate a safe place, request delivery to a neighbour or make delivery changes directly with the courier, those instructions may be relevant when investigating a subsequent report of non-receipt.

We will consider the circumstances of each case individually together with the courier's delivery evidence and your applicable legal rights.

Nothing in this section is intended to exclude or restrict rights that cannot lawfully be excluded.

14. Incorrect Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, please contact us immediately.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Where a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, it may be returned to us by the courier. We will contact you where appropriate to arrange redelivery or another resolution.

Additional delivery charges may apply where a further shipment is required because incorrect or incomplete delivery information was supplied by the customer, where permitted by law.

15. If the Courier Confirms the Package Is Lost

If the courier confirms that a shipment has been lost, or the circumstances otherwise establish that the goods have not been delivered, we will deal with the affected order in accordance with your applicable legal rights and the circumstances of the order.

For UK consumer purchases, this will normally involve an appropriate resolution such as a replacement or refund, subject to the applicable consumer rights and circumstances.

Any compensation claim between Auto Haus Carbon and the courier is separate from the customer's statutory rights against Auto Haus Carbon.

You will not normally be required to pursue compensation directly from a courier where Auto Haus Carbon arranged the delivery.

16. If a Lost Package Is Subsequently Delivered

Occasionally, a parcel may be located and delivered after it has been declared lost or after a replacement or refund has been arranged.

If you subsequently receive an original shipment after receiving a replacement or refund, please contact us promptly at info@autohauscarbon.co.uk.

We will provide instructions on what to do next and, where a return is required, arrange an appropriate return method at our cost.

17. Customer-Selected Independent Carriers

Different rules may apply where a customer independently arranges their own carrier and that carrier was not offered or arranged by Auto Haus Carbon.

Where applicable, responsibility for the goods may pass to the customer when the goods are handed to that independently selected carrier.

This does not apply simply because the customer selected one of the delivery services offered by Auto Haus Carbon during checkout.

18. Courier Procedures May Change

Courier investigation procedures, claim periods, compensation rules and service terms can change.

For this reason, this policy does not attempt to reproduce every courier's current claims timeframe.

Where a claim or investigation is required, the applicable courier procedure and terms in force for the particular service and shipment will be followed.

This includes Evri, Royal Mail, DPD, UPS, FedEx and any other domestic or international delivery provider used by Auto Haus Carbon.

19. Statutory Rights

Nothing in this policy excludes, restricts or replaces any rights or remedies that you have under applicable consumer law.

For UK consumer purchases, the risk of loss or damage generally remains with Auto Haus Carbon until the goods come into the physical possession of you, or a person identified by you to take possession of them, except where you independently commission a carrier that was not offered by us, as provided by applicable law.

Our use of a courier's investigation or claims process does not remove or reduce these statutory rights.

20. Contact Us

If you believe your parcel is lost, missing or has been incorrectly delivered, please contact:

Auto Haus Carbon Ltd
Trading as Auto Haus Carbon

Email: info@autohauscarbon.co.uk
Telephone: +44 (0)7988 544343

Trading Address:
Unit 8 Galco Industrial Estate
West Street
Barnsley
South Yorkshire
S70 5PG
United Kingdom

Company Number: 16298134
Registered in England and Wales

Please include your order number when contacting us so that we can investigate your delivery as quickly as possible.

How Do I Return an Item?

Please contact us before returning any item so that we can confirm your return eligibility and provide the appropriate return instructions.

Full details of our returns process, eligibility, time limits and exclusions can be found in our Returns & Refund Policy.

Preparing Your Return

Please ensure your item is securely packaged and include:

• Your name
• Your order number
• The reason for return

We strongly recommend using a tracked delivery service and retaining your proof of postage when arranging your own return.

Unwanted or Incorrectly Ordered Items

For eligible standard products being returned because they are no longer wanted or the incorrect product was ordered, the customer is responsible for the cost of returning the item to us.

Returned products should be handled only as reasonably necessary to inspect them. Where permitted by applicable consumer law, a deduction may be made if the value of the product has been reduced as a result of excessive handling or use.

Please see our full Returns & Refund Policy for further information.

Exchanges

If you would like to exchange an eligible product because you ordered the incorrect item, size, fitment or variant, please contact us before returning it.

Where an exchange is requested due to a customer ordering the incorrect product or changing their mind, the customer is responsible for the applicable return and replacement delivery costs.

Faulty, Damaged or Incorrectly Supplied Items

If your item arrives damaged, is faulty, or we have supplied an incorrect product, please contact us before returning it.

Where appropriate, Auto Haus Carbon will arrange or cover the reasonable cost of returning the item. Please do not arrange an unnecessarily expensive return service without contacting us first, as we may provide a prepaid returns label or specify an appropriate return method.

Your statutory rights are not affected.

Custom & Made-to-Order Products

Custom, personalised and made-to-specification products may be subject to different cancellation and return conditions.

Where a product has been made to your individual specifications or clearly personalised, the normal statutory change-of-mind cancellation right may not apply.

This does not affect your statutory rights where a product is faulty, damaged, incorrectly supplied or does not conform to the agreed specification.

Returns Address

Auto Haus Carbon
Unit 8 Galco Industrial Estate
West Street
Barnsley
South Yorkshire
S70 5PG
United Kingdom

Please contact us before sending your return to this address.

Nothing within these terms is intended to exclude, restrict or affect your statutory rights under applicable UK consumer law.

Preorder Items

Products available for preorder will display their estimated lead time or dispatch timeframe on the relevant product page and/or during checkout.

All preorder lead times are estimates unless expressly stated otherwise and may occasionally change due to manufacturing, supplier availability, shipping delays or other circumstances outside our reasonable control.

Where a significant delay occurs, we will endeavour to provide an updated estimated timeframe as soon as reasonably possible.

Unless otherwise stated, any quoted lead time relates to the estimated time before dispatch. Delivery and transit time is additional.

If your order contains both in-stock and preorder items, your order may be dispatched together once all items are available unless separate shipping has been agreed.

Nothing within these terms affects your statutory rights under applicable UK consumer law.

BMW LED Door Projector Compatibility Guide

Important – Please Check Compatibility Before Ordering

Vehicle specifications can vary depending on model, production date and factory equipment. The compatibility information below is provided as a fitment guide.

Please check your vehicle model/chassis code and, where possible, compare the size and connection of your existing door light before ordering.

If you are unsure whether your vehicle requires the Short 50mm or Long 68mm projector, please contact us before placing your order and we will be happy to assist.

The customer is responsible for selecting the correct variant based on their vehicle information. This does not affect your statutory rights where a product is faulty, incorrectly described or incorrectly supplied.

Short 50mm Projectors

1 Series

• F40

2 Series

• F44 Gran Coupé
• G42 Coupé
• G87 M2

3 Series

• G20 Saloon
• G21 Touring
• G28 Saloon
• G28 Saloon LCI
• G80 M3
• G81 M3 Touring

4 Series

• G22 Coupé
• G23 Convertible
• G82 M4 Coupé
• G83 M4 Convertible

XM Series

• G09 XM

Z Series

• Z4 G29

Long 68mm Projectors

1 Series

• F20
• F20 LCI
• F21
• F21 LCI

2 Series

• F22
• F22 LCI
• F23
• F23 LCI
• F87 M2
• F87 M2 Competition

3 Series

• E90 LCI
• E91
• E91 LCI
• E92
• E92 LCI
• E93
• E93 LCI
• F30
• F30 LCI
• F31
• F31 LCI
• F34 GT
• F34 GT LCI
• F35
• F35 LCI
• F80 M3
• F80 M3 LCI

4 Series

• F32
• F32 LCI
• F33
• F33 LCI
• F36 Gran Coupé
• F36 Gran Coupé LCI
• F82 M4
• F82 M4 LCI
• F83 M4
• F83 M4 LCI

5 Series

• E60
• E60 LCI
• E61
• E61 LCI
• F07 GT
• F07 GT LCI
• F10
• G30 LCI
• G31 Touring
• G31 Touring LCI
• G38
• G38 LCI

6 Series

• F06 Gran Coupé
• F06 Gran Coupé LCI
• F12
• F12 LCI
• F13
• F13 LCI
• G32 GT
• G32 GT LCI

7 Series

• E65
• E66
• F01
• F01 LCI
• F02
• F02 LCI
• F04 Hybrid
• G11
• G11 LCI
• G12
• G12 LCI

8 Series

• F91 M8 Convertible
• F92 M8 Coupé
• F93 M8 Gran Coupé
• G14 Convertible
• G15 Coupé
• G16 Gran Coupé

X Series

X1

• E84
• F48
• F48 LCI
• F49 X1L
• F49 X1L LCI

X2

• F39

X3

• E83
• E83 LCI
• F25
• G01
• G08
• G08 LCI
• F97 X3 M
• F97 X3 M LCI

X4

• F26
• G02
• F98 X4 M
• F98 X4 M LCI

X5

• E70
• E70 LCI
• F15
• G05
• G05 LCI
• G18 X5L
• F85 X5 M
• F95 X5 M
• F95 X5 M LCI

X6

• E71
• E72 Hybrid
• F16
• G06
• G06 LCI
• F86 X6 M
• F96 X6 M
• F96 X6 M LCI

X7

• G07
• G07 LCI

Z Series

• Z4 E89

iX Series

• iX3 G08 BEV
• iX3 G08 BEV LCI

Still Unsure Which Version You Need?

If your vehicle is not listed, or you are unsure which projector size you require, please contact us before ordering.

Providing your BMW model, year and chassis code will help us identify the most suitable option.

Where possible, we may also ask for a photograph of your existing door/puddle light or its dimensions to help confirm compatibility.

Please do not assume compatibility solely because another BMW model uses a similar-looking light unit.

Looking for a Product You Can't Find?

Can't find exactly what you're looking for on our website? Get in touch! We may still be able to source it for you, even if it isn't currently listed online.

Contact us via our Contact Us page, WhatsApp or email and let us know what you're looking for.

For vehicle-specific products, please include your vehicle model, year and chassis code where possible so we can help identify the correct product.

Our team will be happy to see what we can do!

Check the compatibility information on the product page carefully before ordering. Where applicable, we list compatible models and chassis codes. If you're unsure, contact us before ordering with your vehicle model, year and registration number, and we'll be happy to help.

A registration number can help us identify your vehicle, but vehicles can differ according to specification, production date and previous modifications. We may therefore ask for additional information or photographs before confirming compatibility.

Contact us as soon as possible. If your order hasn't been dispatched or entered production, we may be able to amend it. Custom orders that have entered production may not be capable of being changed. Please see our Cancellation & Preorder Policy for further information.

Please carefully check all vehicle information and selected options before ordering. Where a product has been correctly manufactured according to information supplied by you, incompatibility resulting from incorrect vehicle details or specifications supplied by the customer will not itself constitute a manufacturing defect.

Custom & Made-to-Order Products

Estimated Build Times

Custom Steering Wheels:
Estimated build time is approximately 4–6 weeks, unless otherwise stated on the product listing.

All Other Custom Products:
Estimated build time is approximately 2–4 weeks, unless otherwise stated.

Build times are estimates and refer to the manufacturing period only. Delivery and transit times are additional.

As custom products are individually manufactured, build times may occasionally vary due to manufacturing requirements, component availability, quality control or circumstances outside our reasonable control. We will endeavour to complete all custom orders within the estimated timeframe wherever possible.

Please Check Your Specification Carefully

Please ensure that all vehicle information, specifications, options, colours, materials and other selections are correct before placing your order.

The customer is responsible for providing accurate vehicle information and selecting the correct product specification and options.

Once a custom order has been submitted, amendments cannot be guaranteed. Where manufacturing has already commenced, changes may not be possible and, where changes can be accommodated, additional charges and/or additional build time may apply.

Cancellations & Change-of-Mind Returns

Our custom and personalised products are manufactured specifically to the individual customer's selected or supplied specification.

Where goods are made to the consumer's specifications or are clearly personalised, the normal statutory 14-day cancellation period for online purchases does not apply.

Accordingly, qualifying custom or personalised products cannot be cancelled or returned simply because you have changed your mind, ordered incorrectly or no longer require the product.

This includes circumstances where a product has been correctly manufactured in accordance with the vehicle information, options and specifications provided or selected when the order was placed.

Incorrect Customer Information

It is the customer's responsibility to ensure that vehicle details and specifications supplied to us are accurate.

Where a product has been correctly manufactured according to the information or specification supplied by the customer, incompatibility resulting from incorrect vehicle information, incorrect measurements, incorrect options or an incorrectly selected specification will not be considered a manufacturing defect.

Please contact us before ordering if you are unsure about compatibility or which options you require.

Faulty, Damaged or Incorrectly Manufactured Products

The above exclusions do not affect your statutory rights.

If a custom product is:

• Faulty or defective;
• Damaged;
• Incorrectly supplied;
• Not manufactured in accordance with the specification agreed when the order was placed; or
• Otherwise does not conform to the contract,

please contact us as soon as possible so that we can investigate and provide an appropriate remedy in accordance with our Returns Policy, Warranty Terms & Conditions and applicable UK consumer law.

Nothing within these terms is intended to exclude, restrict or affect any statutory rights or remedies that cannot legally be excluded or restricted.