Cancellation & Preorder Policy

This policy explains how cancellations apply to standard orders, preorder products and custom or personalised products purchased from Auto Haus Carbon.

This policy should be read alongside our Terms & Conditions, Returns & Refund Policy, Shipping & Delivery Policy, Warranty Terms & Conditions and any product-specific terms displayed before purchase.

Nothing within this policy affects your statutory consumer rights.

Standard Order Cancellations

If you wish to cancel a standard in-stock order, please contact us as soon as possible at info@autohauscarbon.co.uk.

Where your order has not yet been dispatched, we will normally be able to cancel it and issue any refund due.

If your order has already been dispatched, any applicable cancellation and return rights will be handled in accordance with our Returns & Refund Policy.

For eligible UK distance-sale purchases, statutory cancellation rights may continue to apply after an order has been dispatched or delivered.

Preorder Products

A preorder allows you to purchase a product that is not currently available for immediate dispatch.

Products available for preorder will display their estimated lead time or dispatch timeframe on the relevant product page and/or during checkout.

Preorder lead times are estimates unless expressly stated otherwise and may occasionally change due to manufacturing, supplier availability, shipping delays or other circumstances outside our reasonable control.

Unless otherwise stated, a preorder lead time refers to the estimated period before dispatch. Delivery and transit time is additional.

Where a significant delay occurs, we will endeavour to provide an updated estimated timeframe as soon as reasonably possible.

Cancelling a Preorder

Unless the preorder product is custom-made, personalised or otherwise subject to a lawful cancellation exemption, you may contact us to request cancellation before dispatch.

If the preorder has already been dispatched, any applicable cancellation and return rights will be handled in accordance with our Returns & Refund Policy.

A product being described as a preorder or special-order item does not, by itself, remove your statutory cancellation rights.

Custom, Personalised & Made-to-Specification Products

Certain Auto Haus Carbon products are manufactured specifically to the customer's selected or supplied specification.

This may include products manufactured according to customer-selected:

• Vehicle details or specifications

• Materials

• Colours

• Finishes

• Stitching

• Dimensions

• Configurations

• Optional features

• Other individually selected or agreed requirements

Please carefully check all vehicle information, specifications and selected options before placing your order.

The customer is responsible for ensuring that vehicle details and specifications supplied to us are accurate.

Changes to Custom Orders

Once a custom order has been submitted, amendments cannot be guaranteed.

Where manufacturing has already commenced, changes may not be possible.

Where a requested amendment can be accommodated, it may result in additional charges and/or additional build time.

Please contact us as soon as possible if you need to request a change to a custom order.

Cancellation of Custom & Personalised Products

Where goods are made to the consumer's specifications or are clearly personalised, the normal statutory change-of-mind cancellation right does not apply.

Accordingly, qualifying custom or personalised products cannot normally be cancelled or returned simply because you:

• Change your mind

• No longer require the product

• Ordered the incorrect specification

• Selected the incorrect options

• Supplied incorrect vehicle information

This exemption applies only where the product genuinely qualifies as being made to the customer's specifications or is clearly personalised.

A product being manufactured, sourced or ordered after you place your order does not automatically mean that it is exempt from statutory cancellation rights.

Custom Product Build Times

Estimated build times for custom and made-to-order products are displayed on the relevant product page.

Build times are estimates unless expressly stated otherwise and generally refer to the manufacturing period only. Delivery and transit time is additional.

As custom products are individually manufactured, build times may occasionally vary due to manufacturing requirements, material or component availability, quality control or circumstances outside our reasonable control.

Please refer to the relevant product page and our Shipping & Delivery Policy for the current estimated timeframe.

Faulty, Damaged or Incorrect Custom Products

The cancellation restrictions applying to qualifying custom or personalised products do not affect your statutory rights.

You may still have rights and remedies where a custom product is:

• Faulty or defective

• Damaged

• Incorrectly supplied

• Not as described

• Not manufactured in accordance with the agreed specification

• Otherwise not in conformity with the contract

If you believe there is an issue with a custom product, please contact us as soon as possible so that we can investigate.

Please refer to our Returns & Refund Policy and Warranty Terms & Conditions for further information.

Incorrect Customer Information

Customers are responsible for providing accurate vehicle information and selecting the correct product specifications and options.

Where a custom product has been correctly manufactured according to the information and specification supplied or selected by the customer, incompatibility resulting from incorrect vehicle information, measurements, options or specifications supplied by the customer will not itself be considered a manufacturing defect.

If you are unsure about compatibility or which options you require, please contact us before placing your order.

Refunds Following Cancellation

Where an order is validly cancelled and a refund is due, the refund will normally be issued to the original payment method.

Refunds will be processed within the time limits required by applicable consumer law.

Please refer to our Returns & Refund Policy for full information regarding refunds, return postage, delivery charges and return eligibility.

Contact Us

To request a cancellation, amendment or discuss an existing order, please contact:

Auto Haus Carbon Ltd
Trading as Auto Haus Carbon

Email: info@autohauscarbon.co.uk
Telephone: +44 (0)7988 544343

Please provide your name and order number when contacting us so that we can locate your order as quickly as possible.

Nothing within this Cancellation & Preorder Policy is intended to exclude, restrict or affect any statutory consumer rights or remedies that cannot legally be excluded or restricted.