Privacy policy

Privacy Policy

Last updated: 25 August 2026

Auto Haus Carbon Ltd, trading as Auto Haus Carbon, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, purchase products from us, create an account, contact us, sign up for marketing or stock notifications, submit a review or otherwise interact with Auto Haus Carbon.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Auto Haus Carbon Ltd is the data controller where we determine the purposes and means of processing your personal information.

This policy should be read alongside our Cookie Policy, Terms & Conditions and other applicable website policies.

1. Who We Are

Auto Haus Carbon Ltd
Trading as Auto Haus Carbon

Company Number: 16298134
Registered in: England and Wales

Registered Office:
66 Wakefield Road
Ossett
England
WF5 9JS
United Kingdom

Trading Address:
Unit 8 Galco Industrial Estate
West Street
Barnsley
South Yorkshire
S70 5PG
United Kingdom

Email: info@autohauscarbon.co.uk
Telephone: +44 (0)7988 544343

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.

2. Personal Information We Collect

The information we collect depends upon how you interact with Auto Haus Carbon.

We may collect and process the following categories of personal information.

Identity & Contact Information

This may include:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Customer account information

Order & Transaction Information

This may include:

  • Products purchased

  • Order history

  • Returns and exchanges

  • Refunds

  • Warranty claims

  • Preorders

  • Custom orders

  • Delivery information

  • Transaction and payment status

  • Communications relating to an order

Payment Information

When you make a purchase, information required to process your payment is provided to Shopify and/or the relevant payment, wallet, finance or banking provider.

Auto Haus Carbon does not ordinarily receive or store your complete payment-card details.

Vehicle Information

Because many of our products are vehicle-specific, you may provide information such as:

  • Vehicle manufacturer

  • Model

  • Model year

  • Chassis/model code

  • Vehicle registration

  • Factory specification

  • Existing equipment

  • Vehicle photographs

  • Component photographs

  • Measurements

  • Other fitment or compatibility information

We use this information where necessary to assist with compatibility enquiries, custom products, technical support, warranty claims and order fulfilment.

Communications

We may collect information you provide when contacting us through:

  • Email

  • Telephone

  • Website contact forms

  • Shopify Inbox

  • Live Chat

  • Social media

  • Messaging services

  • WhatsApp or similar communication services where available

This may include the content of your message and any photographs, videos or documents you choose to provide.

Website & Device Information

When you use our website, information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Website interactions

  • Pages and products viewed

  • Referring website or source

  • Shopping and checkout activity

  • Cookie and similar technology identifiers

Marketing Information

We may process:

  • Your marketing preferences

  • Email subscription status

  • Products or categories you have shown an interest in

  • Interaction with marketing communications

  • Advertising and conversion information

  • Stock-notification preferences

Reviews & User-Submitted Content

Where you submit a product review, photograph, rating, comment or other content, we may process the information you provide and information necessary to verify your purchase where applicable.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, complete a form, provide vehicle information, submit a review or subscribe to marketing or stock notifications.

Automatically when you browse or interact with our website through cookies and similar technologies.

Through Shopify when you interact with our Shopify-powered store, Shop, Shop Pay or other Shopify services.

From service providers and business partners involved in payments, shipping, marketing, reviews, advertising, communications and order fulfilment.

From connected marketplaces or sales channels where you purchase or interact with Auto Haus Carbon through those services.

4. How & Why We Use Personal Information

We only process personal information where we have an appropriate lawful basis.

Processing & Fulfilling Orders

We use personal information to:

  • Process orders

  • Take or facilitate payment

  • Confirm purchases

  • Manufacture or source products

  • Fulfil custom orders

  • Arrange delivery

  • Provide order updates

  • Manage preorders

  • Process returns and exchanges

  • Issue refunds

  • Handle warranty claims

Our primary lawful basis is performance of a contract with you or taking steps at your request before entering into a contract.

Customer Service & Compatibility Assistance

We use information to:

  • Answer enquiries

  • Assist with product selection

  • Assess vehicle compatibility

  • Resolve order issues

  • Provide technical assistance

  • Process complaints

  • Provide after-sales support

Depending upon the circumstances, our lawful basis is performance of a contract or our legitimate interests in providing customer service and operating our business effectively.

Fraud Prevention & Security

We may process information to detect, investigate and prevent:

  • Fraudulent transactions

  • Unauthorised payment activity

  • Abuse of our website or services

  • Security incidents

  • Other unlawful activity

We rely upon our legitimate interests in protecting Auto Haus Carbon, our customers and our systems and, where applicable, compliance with legal obligations.

Legal, Tax & Accounting Requirements

We may retain and process information where necessary to comply with legal, regulatory, accounting and taxation requirements.

Our lawful basis is compliance with a legal obligation.

Improving Our Website & Services

We may analyse information about how our website, products and services are used to:

  • Improve website functionality

  • Understand customer behaviour

  • Improve product ranges

  • Measure website performance

  • Diagnose technical problems

  • Improve customer experience

Depending upon the processing involved, we may rely upon legitimate interests or consent.

Where consent is required for cookies or similar technologies, the processing is subject to your available privacy choices.

5. Shopify

Our ecommerce store is hosted and supported by Shopify.

We use a number of Shopify services and sales channels, which may include:

  • Shopify Online Store

  • Shop

  • Shop Pay

  • Shop Pay Instalments

  • Shopify Inbox

  • Shopify Forms

  • Shopify POS

  • Shopify Marketplace Connect

Shopify may process personal information including customer, device, order, transaction and interaction information in order to provide its ecommerce and associated services.

Shopify may act as our service provider for some processing and may process certain information for its own purposes in accordance with its applicable privacy information.

6. Shopify Network Intelligence

We currently participate in Shopify Network Intelligence.

When enabled, Shopify may securely use information from our store together with information from other participating Shopify merchants and Shopify services to improve Shopify products and services, advertising targeting and personalisation.

According to Shopify, other merchants cannot directly see Auto Haus Carbon customer data through this feature.

The availability of privacy choices relating to this processing may depend upon your location and applicable law.

Where consent or another specific privacy choice is required, processing will be subject to the choices made through the applicable Shopify privacy controls.

7. Payments, Finance & Wallets

Depending upon your location and the options available during checkout, we currently support payment methods which may include:

  • Shop Pay

  • Shop Pay Instalments

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Diners Club

  • Discover

  • UnionPay

  • Apple Pay

  • Google Pay

  • USDC

  • Bancontact

  • iDEAL | Wero

  • Klarna

Payment methods available to an individual customer may vary according to location, currency, eligibility and Shopify's available services.

When you select a payment, finance, wallet, cryptocurrency or banking service, information necessary to process the transaction may be provided to the relevant provider.

These providers may process personal information for purposes including:

  • Payment authorisation

  • Transaction processing

  • Fraud prevention

  • Identity verification

  • Eligibility assessment

  • Credit or affordability checks where applicable

  • Dispute handling

  • Regulatory compliance

Some payment and finance providers act as independent data controllers for their own processing and their use of your information is also governed by their respective privacy policies.

Auto Haus Carbon does not ordinarily receive or store your complete payment-card details.

8. Klarna & Instalment Services

Where Klarna, Shop Pay Instalments or another finance/instalment service is offered and selected, information may be provided to the relevant provider to assess eligibility and administer the payment arrangement.

The finance provider may conduct identity, fraud-prevention, eligibility, affordability or credit-related checks where applicable.

The provider's own privacy notice and terms will apply to its independent processing.

Using or displaying the availability of a finance service does not mean that Auto Haus Carbon makes the customer's lending or eligibility decision.

9. Clearpay

We use Clearpay On-Site Messaging to display information concerning Clearpay payment options where applicable.

Information may be exchanged with Clearpay or its supporting technology where necessary to provide this functionality.

Where Clearpay is available and selected as a payment method, Clearpay's own terms and privacy information will apply to the information it independently collects and processes.

The presence of Clearpay promotional messaging does not itself guarantee that Clearpay will be available to every customer or transaction.

10. Shipping & Easyship

We use Easyship and delivery providers to assist with shipping and order fulfilment.

We may provide information necessary to fulfil and deliver your order, including:

  • Name

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Parcel information

  • Customs information where required

Delivery providers may also independently process personal information for purposes including tracking, delivery notifications, customs clearance, fraud prevention and fulfilment of their legal obligations.

11. Reviews

We use review services which may include Judge.me Reviews and services supporting Google Reviews.

Where applicable, information relating to your purchase may be used to:

  • Request a review

  • Verify that a review relates to a genuine purchase

  • Display submitted reviews

  • Manage review invitations

  • Measure customer satisfaction

You are not required to submit a review.

Where you voluntarily submit a review, rating, photograph or other content for publication, that information may become publicly visible.

Please avoid including personal information in publicly submitted reviews that you do not want other people to see.

12. Back-in-Stock Notifications

We use services including STOQ and SW Back in Stock to provide product-availability notifications.

If you request a stock notification, we may process your:

  • Email address or other selected contact information

  • Product or variant requested

  • Notification preferences

We use this information to provide the notification you requested.

You can unsubscribe from these notifications using the available options or by contacting us.

13. Email & Other Marketing

We may use services including Uppush and Shopify functionality to manage marketing communications and customer preferences.

Where permitted by law, we may send information about:

  • New products

  • Offers

  • Promotions

  • Product launches

  • Events

  • Restocks

  • Other Auto Haus Carbon news

Where required, we obtain your consent before sending electronic direct marketing.

In certain circumstances, we may contact existing customers about our own similar products or services where permitted under applicable electronic marketing rules.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided within the communication or by contacting us.

Opting out of marketing does not prevent us from sending essential communications concerning your orders, returns, warranty claims, payments or account.

14. Customer Communications & Messaging

We use services including Shopify Inbox, Messaging and MyShop Social & Chat Button to provide customer communication functionality.

When you contact us through these services, we may receive:

  • Your name

  • Contact details

  • Account or social profile information where applicable

  • Message content

  • Product information

  • Vehicle information

  • Photographs, videos or documents you voluntarily submit

We use this information to respond to your enquiry and provide customer support.

Where communication takes place through an independent third-party platform, that platform may also process information under its own privacy policy.

15. Google, YouTube & Advertising

We use Google & YouTube services and may use supporting Google advertising and conversion-measurement integrations, including services associated with Google Ads.

Depending upon your privacy choices and applicable law, these technologies may process information relating to:

  • Website visits

  • Product views

  • Advertising interactions

  • Purchases and conversions

  • Device and browser information

  • Cookie or advertising identifiers

  • Referring sources

We use this information to measure advertising effectiveness, understand customer journeys and improve our marketing.

Where consent is required for advertising or measurement technologies, non-essential processing is subject to the privacy choices available through our website.

16. Facebook & Instagram

We use Facebook & Instagram services provided by Meta for social commerce, marketing, advertising and related functionality.

Depending upon the features enabled, your privacy choices and applicable law, information concerning website interactions and purchases may be processed to:

  • Measure advertising performance

  • Attribute conversions

  • Create or improve advertising audiences

  • Personalise advertising

  • Provide connected social-commerce functionality

Meta may process certain information independently under its own privacy terms.

Where consent is required for non-essential advertising technologies, processing is subject to your available cookie and privacy choices.

17. Other Advertising Services

We use advertising and marketing services including Adeagle and integrations supporting Google advertising.

These services may process website interaction, advertising, device or conversion information where required to provide their functionality.

The use of non-essential advertising and tracking technologies is subject to applicable consent requirements and the privacy choices available through our website.

18. Marketplace Sales

We use Shopify Marketplace Connect to help manage products and orders across supported third-party marketplaces.

Where you purchase through a connected marketplace, information necessary to process and fulfil the transaction may be exchanged between Auto Haus Carbon, Shopify and the relevant marketplace.

The marketplace may independently process your personal information under its own privacy policy.

19. Cookies & Similar Technologies

Our website uses cookies, pixels and similar technologies.

These technologies may be used to:

  • Operate essential website functionality

  • Maintain your shopping basket

  • Remember preferences

  • Provide account and checkout functionality

  • Understand website performance

  • Measure advertising

  • Support marketing and personalisation

Some technologies are necessary for the website to function.

Others, including certain analytics, advertising and personalisation technologies, may require your consent.

Where required by law, we use Shopify's customer privacy controls to provide appropriate choices concerning non-essential technologies.

Our Shopify cookie banner is configured to operate in applicable regions, including the UK and European markets.

You can manage the privacy choices available to you through the cookie/privacy controls displayed on our website.

Declining non-essential processing will not prevent essential technologies required to operate the website, process an order or provide a service you have specifically requested.

Please refer to our Cookie Policy for further information.

20. Data Sharing & Privacy Opt-Outs

Depending upon your location, you may have additional rights concerning the sharing or use of personal information for advertising or similar purposes.

Our Shopify store provides a Data Sharing Opt-Out mechanism in jurisdictions where Shopify determines that such functionality is applicable.

Where available, you may use this mechanism to exercise the relevant privacy choices.

The rights available to you depend upon your location and applicable law.

21. Who We Share Personal Information With

Where reasonably necessary, we may share personal information with categories of recipients including:

  • Shopify and Shopify-associated services

  • Payment and finance providers

  • Banks and wallet providers

  • Shipping and delivery providers

  • Easyship

  • Manufacturers and suppliers

  • Fulfilment partners

  • Review providers

  • Marketing and email providers

  • Advertising and analytics providers

  • Social-media platforms

  • Customer communication providers

  • Connected marketplaces

  • IT, security, hosting and cloud-service providers

  • Accountants, insurers and legal advisers

  • Government agencies, regulators, courts or law enforcement where legally required

We only disclose personal information where there is an appropriate reason for doing so.

22. Manufacturers, Suppliers & Custom Orders

Certain Auto Haus Carbon products are manufactured, sourced or customised by third-party manufacturers or suppliers.

Where necessary to fulfil your order, we may provide a supplier or manufacturer with relevant order or vehicle specification information.

We will only provide personal information such as your name, contact details or delivery address where it is reasonably necessary for the supplier to fulfil or directly deliver the order.

Where possible, we limit the information shared to what is necessary for the relevant purpose.

23. International Data Transfers

Some of our technology, ecommerce, payment, marketing, advertising, fulfilment and other service providers may process personal information outside the United Kingdom.

Our Shopify customer-data hosting location is currently configured to the European Union, although Shopify and other providers may still process information in other jurisdictions as part of their services.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection legislation.

Depending upon the circumstances, these may include:

  • UK adequacy regulations

  • The UK International Data Transfer Agreement

  • The UK Addendum to approved Standard Contractual Clauses

  • Other legally recognised transfer safeguards

24. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information where necessary to:

  • Fulfil orders

  • Provide customer service

  • Administer warranties

  • Process returns and refunds

  • Maintain transaction records

  • Meet accounting and tax obligations

  • Prevent fraud

  • Resolve disputes

  • Establish, exercise or defend legal claims

  • Meet other legal or regulatory requirements

Retention periods vary depending upon the type of information and our reason for holding it.

When personal information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.

25. Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Unauthorised alteration

  • Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your customer-account credentials secure and should contact us if you believe your account or personal information has been compromised.

26. Your UK Data Protection Rights

Depending upon the circumstances, you may have the following rights under UK data protection legislation.

Right of Access

You may request confirmation of whether we process your personal information and request a copy of the information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

In certain circumstances, you may ask us to delete your personal information.

Right to Restrict Processing

You may have the right to ask us to restrict how we process your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation.

Right to Object

You may object to certain processing where we rely upon legitimate interests.

You have the right to object at any time to the processing of your personal information for direct marketing purposes.

Right to Withdraw Consent

Where processing is based upon your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

Not every right applies in every circumstance and legal exemptions may apply.

27. Exercising Your Rights

To exercise your data protection rights, contact:

info@autohauscarbon.co.uk

Please provide sufficient information for us to identify you and understand your request.

We may request reasonable evidence to verify your identity before disclosing, deleting or changing personal information.

We will respond within the timeframe required by applicable data protection legislation.

You will not normally be charged for exercising your rights, although applicable law permits a fee or refusal in certain limited circumstances.

28. Children's Information

Our website and products are not directed at children.

We do not knowingly collect personal information from children where we are not permitted to do so.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

29. Third-Party Websites & Services

Our website may contain links to websites, payment services, finance providers, social networks or other services operated by independent third parties.

We do not control the privacy practices of independent third parties.

When you leave our website or choose to use an independent third-party service, we recommend reviewing that organisation's privacy policy to understand how it processes your information.

30. Complaints

If you have concerns about how Auto Haus Carbon has handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

The ICO provides information about data protection rights and its complaints process on its website.

Making a complaint to us first does not remove your right to contact the ICO.

31. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business

  • Website functionality

  • Shopify services

  • Apps and integrations

  • Payment methods

  • Marketing practices

  • Legal or regulatory requirements

The current version will be published on our website and the Last updated date will be amended accordingly.

Where required by law, we will provide additional notice of material changes.

32. Contact Us

For questions concerning this Privacy Policy, our privacy practices or your personal information, please contact:

Auto Haus Carbon Ltd
Trading as Auto Haus Carbon

Email: info@autohauscarbon.co.uk
Telephone: +44 (0)7988 544343

Trading Address:
Unit 8 Galco Industrial Estate
West Street
Barnsley
South Yorkshire
S70 5PG
United Kingdom

Registered Office:
66 Wakefield Road
Ossett
England
WF5 9JS
United Kingdom

Company Number: 16298134
Registered in England and Wales

For the purposes of applicable UK data protection legislation, Auto Haus Carbon Ltd is the data controller where we determine the purposes and means of processing your personal information.